Shipping policy

SHIPPING AND DELIVERY

We ship all over the world. Shipping costs will apply and will be added at checkout. Delivery time depends on your location. Once orders are processed, they will take 24 – 48 hours. Overseas deliveries can take anywhere from 7 – 16 business days. Delivery details will be provided in your confirmation email.

Do you ship to my country?

We offer shipping to the majority of countries around the world.

International packages are shipped via Passport Shipping, USPS, or other faster shipping methods like DHL or FedEx.

How do I qualify for Free Shipping?

Most orders over $200 shipped within the continental US are eligible for free Standard 3 – 12 Business Day shipping.

My order never arrived.

Log into your account and click the “Account” link located at the top of the page. Then click “Track Order” to view shipment details.

Please check the “Ship To” address to confirm that the shipping address submitted for the order is correct. If your packages show a status of “Delivered” or if the delivery window has passed and you do not have the package at your shipping address, please contact customer service for assistance.

Should I ship to my PO Box or my street address?

If you are unable to receive US Postal Service deliveries at your street address, we recommend that you enter your PO Box address if your order will be shipped via standard or free shipping.

Expedited orders are delivered via FedEx, which does not offer delivery to PO Boxes. If you are choosing an expedited shipping method, please enter your street address instead of your PO Box to ensure a smooth and timely delivery.

When will I get my order?

Normally, it takes about 5 – 12 days for delivery. To calculate your delivery time, start from the business day after your ship date. Some large/heavy or custom items may ship directly from the manufacturer and require additional time for delivery. Please allow for weekends, holidays, and/or inclement weather delays when calculating your ship time, and remember that the day your order is shipped does not count towards the time in transit.

My product is missing parts.

Please check the item description on our website for a list of any special parts or pamphlets that should be included with your item. If they are missing, please contact customer service and we will investigate.

An item is missing from my shipment.

If you have ordered an item that ships from another location, it will be shipped separately. Some large/heavy items may also ship separately. Please check your order confirmation to confirm if your order will be arriving in multiple shipments. You may also track the status of your order through the “My Account” page. If all of your items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you.